Terms of service

TERMS OF SERVICE

This website is operated by SANA. Throughout the site, the terms “we”, “us” and “our” refer to SANA. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service.

Online Store Terms

You agree not to use our products or website for any unlawful purpose or to violate any laws in your jurisdiction. A breach of these terms may result in termination of your access to our services.

 

Product Information

We make every effort to display product details, colours, and descriptions as accurately as possible. However, variations may occur due to screen settings, lighting, or the handmade nature of certain items. All product descriptions and pricing are subject to change at any time without notice.

 

Orders & Payments

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, violate these terms, or involve pricing errors. If we cancel an order after payment has been processed, a refund will be issued.

Custom & Made-to-Order Items

Custom or made-to-order pieces are created specifically for you and cannot be cancelled, returned, or exchanged once production has commenced, except where required under Australian Consumer Law.

 

Shipping & Delivery

Shipping timeframes are estimates only. SANA is not responsible for delays caused by courier services, weather, or external factors beyond our control. Responsibility for an order transfers once delivery has been completed according to the details provided at checkout.

 

Intellectual Property

All content on this website — including images, designs, logos, text, and branding — is the property of SANA and may not be copied, reproduced, or used without permission.

 

Limitation of Liability

To the fullest extent permitted by law, SANA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Nothing in these Terms excludes rights you are entitled to under Australian Consumer Law.

 

Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The content is provided for general information only.

 

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of those changes.

 

Contact Information

Questions about the Terms of Service should be sent to:

contact@sanasilkflorals.com.au